Refund policy


Returns & Refunds Policy – Unrefined Nutrients (Australia)

At Unrefined Nutrients, we want you to love your purchase. If something’s not quite right, we’re here to help.

🔁 30-Day Return Policy

You have 30 days after receiving your item to request a return.

To be eligible:

  • The item must be in the same condition you received it — unopened, unused, and in its original packaging.

  • You’ll need to provide proof of purchase (order confirmation or receipt).

To start a return, contact us at nicola@unrefinednutrients.com.au.

Please send returns to:
Unrefined Nutrients
9a/180 Albion Road, Windsor QLD 4030
Australia

Once your return is accepted, we’ll provide a return shipping label and instructions.
Please don’t send items back without contacting us first — they won’t be accepted.

You can always reach us for return questions at nicola@unrefinednutrients.com.au.

🚚 Damaged, Defective or Incorrect Items

Check your order as soon as it arrives. If it’s damaged, defective, or incorrect, email us right away so we can make it right.

🚫 Non-Returnable Items

Due to safety and hygiene, we cannot accept returns on:

  • Opened or used nutritional powders or supplements

  • Perishable goods

  • Personal care items

  • Custom or personalised products

  • Hazardous materials, flammable liquids or gases

  • Sale items or gift cards

Not sure if your item qualifies? Just email us.

🔄 Exchanges

Need something different? The quickest way is to return your item for a refund and place a new order.

 

💰 Refunds

We’ll notify you once we’ve received and inspected your return. If approved, your refund will be processed to your original payment method within 10 business days.

Please allow extra time for your bank or card issuer to process it.

If it's been more than 15 business days since your refund was approved, contact us at nicola@unrefinednutrients.com.au.